1.Why did Blue Air migrate to a new reservation system?

Migrating to the new reservation system will enable us to simplify the booking and check-in processes, as well as to automate many manual operations. The upgrade of the new reservation system will be done in stages and the first stage will be live on the 10th of June 2020.


2. I made a booking with a travel date after the migration date (10th of June 2020). Is this booking still valid?

Confirmed & paid bookings, as well as the additional services you may have purchased remain valid; they have been registered in the new reservation system and will be honored as they were booked.


3. I need to change a booking made before the migration; how can I do this?

You will be able to modify an existing booking directly on the website https://www.blueairweb.com/en/gb/booking-status/ or by contacting us on our call center number https://www.blueairweb.com/en/gb/contact/.


4. Which PNR reference (booking code) should be used for bookings made prior to the migration date (10th of June 2020)?

You will use the confirmed PNR reference (booking code) as received in the booking confirmation, at the time of booking.


5. I have a voucher, how can I use it, in the new reservation system?

In the first stage of the implementation of the new reservation system, the vouchers can be used only by contacting the Call center; you have a dedicated line to ask for this voucher usage.

The vouchers can be used to buy other tickets or services, for yourself as well as for others, so, if you want to use your voucher please call us, and one of our Blue Air call center agents will help you.


6. When will I receive my refund?

Ever since March, due to international lockdowns and flight restrictions, Blue Air had to suspend all regular flights and reduce its activity by over 90%.

As the pandemic developed, travel restrictions were kept in place indefinitely, which caused a general state of unpredictability and therefore huge delays in the solving of requests.

Blue Air will resume regular flights starting with 1st of July. Resuming normal operations means we will be resuming normal services, including the smooth handling of passengers’ refund requests.


7. Why did Blue Air give up at some destinations?

Blue Air is resuming regular flights starting July 1, adapting its timetable and the destination’s network to the new reality of post pandemic travel and operational priorities.

Therefore, due to operational reasons, our summer schedule includes certain changes regarding routes or frequency.


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