BlueBonus, your bonus for more flying escapes
What is Blue Air Wallet
Blue Air Wallet is the reimbursement solution offered to Blue Air passengers in case of flight interruption in accordance with the provisions of Regulation (EC) no. Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 laying down common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights. Blue Air will offer passengers the opportunity to receive the remedies granted by the aforementioned European Regulation, respectively reimbursement and / or compensation, in the form of a credit loaded in the Blue Air Wallet, which is the fastest and most innovative way reimbursement.
Blue Wallet Features
The credit amount is available for 24 months and can be used once or several times until the balance is exhausted.
• The amount of the credit is not personal or granted to a particular person and can therefore be used to make reservations for the recipient or another person.
• The recipient can check the credit balance available directly in his client web account.
• The amount of the credit can be used to purchase any services sold on the Blue Air website and performed by Blue Air (this amount cannot be used to purchase services and / or products from third parties).
• If the amount of credit available in Blue Air Wallet is not sufficient to cover the full cost of the services booked, the difference will be paid by card, directly on site, in the last step of the booking process.
• The credit amount can be used to pay all types of fees, including promotional/reduced rates.
BlueBonus Features
The BlueBonus value is available for 2 weeks and can be used once or several times until the balance is exhausted.
• The BlueBonus value is not personal or assigned to a particular person and can therefore be used to make reservations for the recipient or another person.
• The recipient can check the credit balance available directly in his client web account.
• The BlueBonus value is calculated as 20% of the amount of the canceled flight.
• BlueBonus cannot be refunded by bank transfer.
Terms and conditions BlueBonus
Blue Bonus is the limited offer addressed specifically to Blue Air’s passengers that expressed their wish to receive the refund awarded in accordance with the European Regulation by way of bank transfer, being in this way added to the waiting list of cash refund requests. In order to initiate the Blue Bonus flow, eligible passengers must click on the dedicated button inserted in the notification e-mail and access their customer web account created on www.flyblueair.com. If the eligible passengers do not have a customer web account already created on Blue Air’s website, then such an account must be created by following the instructions found on www.flyblueair.com, before initializing the Blue Bonus flow.
The Blue Bonus flow automatically deploys the full unused amount of an eligible booking plus a percentage of 20% into the Blue Wallet connected to the customer web account of the eligible passenger that initiated the Blue Bonus flow. The eligible passenger shall enjoy a 120% credit to be used in order to book new travel services for a limited period of two weeks, after which the 20% Blue Bonus shall expire and the refund received for the cancelled booking shall remain available in the Blue Wallet for a period of 24 months. If an eligible passenger consumes part of the amount available in the Blue Wallet, it can no longer request a bank transfer refund of the remaining amount available in the Blue Wallet, however, if the Blue Bonus expires and the amount available in the Blue Wallet has not been consumed, the eligible passenger shall be able to request a refund for the remaining amount available by bank transfer.
The 20% Blue Bonus offer is available for a limited period of time.
Upon registration of the refund request, the amount related to the canceled flight is allocated to the request and cannot be used for subsequent reservations.
The eligible passenger who has registered a request for reimbursement has the opportunity to change his mind and cancel the request for reimbursement until it is processed by the Payments Department. When the refund request is canceled, the amount of the canceled flight becomes available in the Blue Wallet and can be used for future bookings.
Upon confirmation of the cancellation of the refund request, the amount related to the canceled flight becomes ineligible for a future refund.
