How to check-in

The free of charge online check-in service is available, in accordance with Article 4.3, 30 (thirty) days before the departure date for BlueBIZ and BluePLUS passengers and 24 (twentyfour) hours before the departure time for BlueBASIC passengers. Web check-in closes 3 (three) hours prior to the scheduled time of departure.

Passengers not exempt according to the list above, who cannot check-in online due to technical problems related to the Blue Air site, from stations where this service is available, shall inform the Call Center; otherwise, they will have to pay the airport check-in fee.

If the passenger has hold luggage, he/she must report for check-in at least 90 (ninety) minutes before take-off at the specially marked counters.

If the passenger does not have hold luggage, he/she will have to go to the boarding gate at least 40 (forty) minutes before the departure time, with the boarding pass printed (following the check-in at the airport or following the online check-in).

CHECK-IN TIME LIMIT

In order to complete the check-in and boarding formalities, the passenger must showup at the airport at least 2 (two) hours before the departure time indicated on the ticket.

Passengers are solely responsible for the fulfilment of the check-in formalities. Passengers who do not report in time for both check-in and boarding, irrespective of reason, or who do not have the necessary travel documents, are deemed as no-shows and lose the right to any refund.

Blue Air informs passengers that check-in counters open at least 2 (two) hours before the flight and close 40 (forty) minutes before the scheduled departure time. The passenger is liable for any non-compliance with these time intervals, and the air carrier is exempted from any liability.

Blue Air brings into attention of passengers the fact that, for their convenience, the check-in counters in certain airports may open earlier. e.g. in the case of the Henri Coandă International Airport (Otopeni - Bucharest), the check-in counters open 2 (two) hours before the flight and close 40 (forty) minutes before the scheduled departure time for domestic flights, and the check-in counters open 3 (three) hours before the flight and close 40 (forty) minutes before the scheduled departure time for international flights; in the case of the Leonardo da Vinci International Airport - Fiumicino (Rome), the check-in counters open 2 (two) hours and 30 (thirty) minutes before the flight and close 50 (fifty) minutes before the scheduled departure time; and in the case of the Ben Gurion Airport (Tel Aviv), the check-in counters open 4 (four) hours before the flight and close 60 (sixty) minutes before the scheduled departure time.

OBLIGATIONS UPON CHECKING IN

During the check-in procedures, passengers are required to report in person, to show a valid identity card or passport (as the case may be), the documents necessary to enter the country of destination (visa), to have the hold luggage weighed and the hand luggage checked for meeting the weight and size limits set by the air carrier.

Blue Air also recommends passengers to have the booking confirmation at hand when reporting to the check in desk.

In the special case of minors, in order for them to be able to travel on the domestic routes in Romania, in the absence of an identity document or a passport, the original or certified copy of the birth certificate must be presented.

In the special case of infants who are 24 (twenty-four) months of age at the time of the reserved travel and for whom the parent/legal representative paid an infant fee, the air carrier reserves the right not to allow such infants on the flight if the parents/legal representatives refuse to pay the price difference between the infant fee and the full ticket fare on the date the discrepancy was discovered, subject to the availability of a seat on the aircraft.

Passengers are required to contact the competent authorities of the country of destination (e.g. consulates, embassies, border police) to find out which are the documents required for their trip to the country of destination.

Passengers are required to observe and comply with all the laws, rules and requirements of the countries to/from which they travel, as well as the Blue Air Travel Conditions. The company is not liable in any way to the passenger to obtain the necessary documents for his/her journey or to comply with the laws, rules, requirements or instructions with regard to which the passenger was informed, or for the consequences of the passenger’s failure to obtain the necessary documents or to comply with the laws, rules, requirements or instructions given.

If the passenger has hold luggage, he/she must report for check-in at least 90 (ninety) minutes before take-off at the specially marked counters.

If the passenger does not have hold luggage, he/she will have to go to the boarding gate at least 40 (forty) minutes before the departure time, with the boarding pass printed (following the check-in at the airport or following the online check-in).

The passenger is liable for any non-compliance with these time intervals* and may be refused boarding. Blue Air will not refund the ticket and will not grant any other compensation to those who do not comply with the above rules.

*Blue Air draws the attention of passengers to the fact that security and border control formalities can require significant periods of time, thus creating unpleasant situations for passengers.

In the special case of passengers with disabilities or reduced mobility, the time limit for reporting to the check-in counter is the same, 2 (two) hours*, even if they opt for the online check-in service.

*Blue Air draws the attention of passengers to the fact that, in certain airports, the check-in counters may open earlier.

In the special case of travelling with an infant, the boarding process involves the presentation of the boarding pass for both the infant and the accompanying adult.

Passengers coming from a non-EU/EEA country must report to the Blue Air check-in desk at the airport to have their travel documents checked before the security control and border crossing formalities. If passengers do not comply with this provision, Blue Air reserves the right to refuse their boarding.

The online check-in process implies that the passenger must accept the random assignment, free of charge, of a seat on the plane. If the passenger wishes to choose a specific place in the aircraft, he/she has the possibility to do so, before the boarding passes are issued, in accordance with the conditions associated with the reserved fare family, paying the related fees provided in the Fees and Fare Rules Section on the Company's website.

AIRPORT CHECK-IN

Even if the online check-in service is available free of charge for the departure airport, at the time of booking, the passenger can still opt for the airport check-in service, paying the related fee provided in the Fees and Fare Rules Section the Company's website.

If the passenger does not select the airport check-in service when making the reservation and subsequently chooses to check-in at the airport, he/she will pay the related fee provided in the Fees and Fare Rules Section on the Company's website, at the check-in counter at the airport.

In the case of airports where the online check-in service is not available, the check-in service will be performed at the airport, before departure, free of charge.