Extra Fees

This Call Center Service is provided by our partner, Aero Network Consulting and charges the following fees: 

a) A tax of 5EUR per passenger per flight segment applies:

1. for changes requested on the service packages, from a lower class to an upper class (LIGHT to CLASSIC, LIGHT to PREMIUM, CLASSIC to PREMIUM);

2. for tickets issued for domestic flights for all service packages (LIGHT, CLASSIC, PREMIUM), including during promotional campaigns;

3. for tickets issued for international flights, for allservice packages  (LIGHT, CLASSIC, PREMIUM), except for promotional campaigns;

4. for tickets issued for international flights during promotional campaigns only for CLASSIC and PREMIUM service packages, where the first flight segment is issued in any tariff class, except Y, X, W, V, U si T.

b) A tax of 10EUR per passenger, per flight segment applies: 

1. for changes in travel dates, route and passenger details (name, date of birth, etc). 

2. for tickets issued for international flights, during promotional campaigns, only for CLASSIC and PREMIUM service packages, where the first flight segment is issued in the following tariff classes: Y, X, W, V, U si T;

3. for tickets issued for international flights, during promotional campaigns, for LIGHT service package, regardless of tariff class.