COVID 19 - Operational Details and Answers for Questions

Restrictii de Calatorie

TRAVEL RESTRICTIONS

Travel restrictions are in line today in many European countries. You can check travel restrictions and the necessary documents regarding Blue Air flights. Please check for restrictions and measures applied for flights.

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Zboruri Anulate si Rambursari

CANCELED FLIGHTS & MEASURES

Canceled flight? You can reschedule for free. But you also have the option to request a refund of the amount paid on the canceled flight in your Blue Wallet. Blue Air has now simplified the refund procedure.  

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Masuri de siguranta sanitara

SANITARY SAFETY MEASURES

Our passengers safety is our main priority. Find out more details about the safety measures applied by Blue Air and the recommendations for passengers.  

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Travel restrictions and useful links

In the context of the COVID pandemic, we do our best to offer to all BLUE AIR passengers resources and information on travel restrictions and conditions in Europe. In the list below you can find informations and links to the forms (Passenger Locator Forms) for each country to which we operate flights. These documents must be filled in before the flight according to the local authorities and the Foreign Ministries of each state. Completing the forms is mandatory in order to be able to embark for the respective countries.

You can visit the official website of the European Union on travel restrictions, as well as the IATA website

Due to the unpredictability of the COVID-19 pandemic at European level, please always check the travel restrictions and conditions with the authorities of the country you are traveling to and on the website of the Romanian Ministry of Foreign Affairs: https://mae.ro/

Useful links and informations

Passengers traveling to Romania are obliged, upon entering the territory of the country, to present the Declaration of entry into Romania in printed format. This statement can be completed here. If you cannot complete and print before the flight, the statements are also available on board Blue Air aircraft.

Passengers traveling to the UK are required to submit the following form upon entry into the country

Please also consult the following links regarding entry restrictions and conditions in the UK: Travel corridors and Border Control

Romanian Ministry of Foreign Affairs - travel conditions to / from Great Britain

Passengers are required to complete and submit the following Declaration on board at their own risk. (Declaration in English, Declaration in Italian)

https://www.esteri.it/mae/en

http://www.salute.gov.it/portale/nuovocoronavirus/dettaglioFaqNuovoCoronavirus.jsp?lingua=english&id=230#8

Ministry of Foreign Affairs - travel conditions to / from Italy: https://www.mae.ro/travel-conditions/3711

All passengers traveling to Spain are required to complete the passenger location form and submit the QR code obtained after completing the form upon entry into the country. More details can be found here: www.spth.gob.es/

http://www.exteriores.gob.es/Portal/en/Paginas/inicio.aspx

https://www.spain.info/en/discover-spain/practical-information-tourists-covid-19-travel-spain/

Romanian Ministry of Foreign Affairs - travel conditions to / from Spain: https://mae.ro/travel-conditions/3747

All passengers traveling to France are required to complete the passenger location form: https://www.interieur.gouv.fr/Actualites/L-actu-du-Ministere/Attestation-de-deplacement-et-de-voyage

Please also find the travel restrictions and conditions from the following link:

https://www.diplomatie.gouv.fr/en/

Romanian Ministry of Foreign Affairs - travel conditions to / from France: https://www.mae.ro/travel-conditions/3698 

Conditions of entering Germany for passengers coming from areas at high risk of infection. The complete list of these areas can be found here: https://www.rki.de/covid-19-risikogebiete):

1. The PLF (Passenger Locator Form) has been replaced by the online procedure, so passengers must register their personal data ONLINE, accessing the website: WWW.EINREISEANMELDUNG.DE.
2. PLF forms in physical format will be accepted ONLY for those passengers who do not have the possibility to access the site mentioned above. These forms will be handed in personally by passengers to federal agents at the time of border control.
3. Passengers must present at the time of check-in and / or boarding at the Airport the proof that they have made the online check-in. It is not allowed to embark passengers who cannot prove their registration.

Romanian Ministry of Foreign Affairs - travel conditions to / from Germany: https://www.mae.ro/travel-conditions/3700

From October 28, all passengers traveling to Copenhagen will be required to submit a negative COVID-19 test, performed a maximum of 72 hours before the trip.

Please find the necessary informations before traveling to Austria:

https://www.bmeia.gv.at/en/

https://www.sozialministerium.at/en.html

Romanian Ministry of Foreign Affairs - travel conditions to/from Austria: https://www.mae.ro/travel-conditions/3670 

Please find the necessary informations before traveling to Austria:

https://koronavirus.mzcr.cz/en/list-of-countries-according-to-the-level-of-risk

https://www.mvcr.cz/mvcren/article/coronavirus-information-of-moi.aspx

https://www.mzv.cz/jnp/en/

Romanian Ministry of Foreign Affairs - travel conditions to/from the Czech Republic: https://www.mae.ro/node/51905 

By decision of the Greek Government, all passengers are required to complete the Passenger Locator Form 48 hours prior to check-in.

Romanian Ministry of Foreign Affairs - travel conditions to/from Greece: https://www.mae.ro/travel-conditions/3701 

Please access the link below for more details on travel/entry conditions in Norway: https://www.fhi.no/en/op/novel-coronavirus-facts-advice/facts-and-general-advice/travel-advice-COVID19/

Romanian Ministry of Foreign Affairs - travel conditions to/from Norvegia: https://www.mae.ro/node/51923 

Please access the link below for more details on travel/entry conditions in Finland:

https://um.fi/frontpage

https://www.raja.fi/coronavirus

Romanian Ministry of Foreign Affairs - travel conditions to/from Finland: https://www.mae.ro/travel-conditions/3697 

Passengers traveling to Ireland, including Irish citizens, are required by the Irish authorities to complete and submit the Passenger Locator Form. It can be completed online here: https://cvd19plf-prod1.powerappsportals.com/en-us/. The form must be completed 48 hours before arrival in Ireland, and proof of completion received by email (or print) must be submitted upon entry into Ireland. .

More details can be found here:  www.gov.ie/covid19

Romanian Ministry of Foreign Affairs - travel conditions to/from Ireland: https://www.mae.ro/travel-conditions/3708 

All passengers who will enter Belgium starting with 01AUG, will have to present at the check-in counter the proof of completing this online form. If, for various reasons, a passenger will not be able to complete his PLF online, then he will have to present it in physical format. The form can be downloaded here.

Romanian Ministry of Foreign Affairs - travel conditions to/from Belgiumhttps://www.mae.ro/node/51902 

Passengers traveling to Cyprus are required to complete the following form at least 24 hours before departure: https://cyprusflightpass.gov.cy/

Please also consult the following links with information on travel restrictions and conditions to Cyprus:

http://www.mfa.gov.cy/mfa/mfa2016.nsf/index_en/index_en?OpenDocument

https://www.pio.gov.cy/coronavirus/en/

The Passenger Locator Form must be completed 24 hours before departure.

Please also see the following links with information on travel restrictions and conditions to Israel:

https://go.gov.il/entry-to-israel-en

https://go.gov.il/depart-from-israel

https://mfa.gov.il/MFA/Pages/default.aspx

https://govextra.gov.il/ministry-of-health/corona/corona-virus-en/

 Cancelled flights and refunds

In the actual context of the COVID pandemic, we do our best to be with all BLUE AIR passengers. We understand the situation and dissatisfaction with flight cancellations and changes, so we are constantly updating the list of frequently asked questions, providing helpful answers for you.

However, due to the unpredictability of the COVID-19 pandemic at European level, there is still a risk of short-term cancellations.

As a result of the decision of the authorities to extend the national alert status and to ban all flights to / from countries not in the "Green Zone" mentioned in the list issued by CNSU, flights planned by Blue Air and in direct connection with these changes are in conitnuare affected.

If your flight has been canceled at the last minute or with a short notice due to flight restrictions imposed by the Government and you have booked the flight through Blue Air (Customer Service or www.flyblueair.com), the following procedures apply:

✔ Free Rebooking

You can change the flight date on the same route, free of charge, by accessing the official Blue Air page in the Status section Reservation.

✔ Blue Wallet

If you have not changed your flight date, it can be credited instantly to Blue Air Wallet in the Booking Status.

The amounts in the Blue Air wallet can be used for future purchases of Blue Air products.

✔ Reimbursment

Upon request, the full amount of the reservation can be refunded in cash to the payment method used to purchase the ticket.

Please note: Due to the high volume of incidents in the COVID-19 crisis, cash refunds can take more than 12 weeks.

The fastest way to recover your amount is to refund the amount in Blue Wallet and you can reuse it on other flights. Blue Air has already launched new routes both domestic and international at very competitive prices that you can find on our website.

✔ Passengers affected by cancellations in the past

An individual Blue Air wallet has been created for all canceled flight reservations. This is a new feature that allows you to use the amounts to purchase Blue Air products in the future, much easier and more transparent, directly on the Blue Air website.

You will be informed about access to the wallet via the e-mail provided in the booking form.

Your individual Blue Air e-wallet can be viewed immediately after its creation, following the steps indicated in the email indicated at the time of booking.

Blue Air sends written notifications to customers regarding the cancellation / modification of flights. Notifications are sent using the data recorded in the system (email and phone number) at the time of purchase of the travel ticket. Please make sure that the data you provide at the time of ticket purchase is correct and complete.

If you are not the person who made the reservation, please contact the person who made the reservation for you to receive all the necessary details.

If the booking was made through a travel agency, please contact them directly for more information.

Blue Air complies with national and international laws and regulations; Blue Air will not be obliged to pay compensation if the cancellation is caused by extraordinary circumstances, which could not have been avoided, even if all reasonable measures had been taken.

Compensation due to EC261 Changing the travel date or refunding the ticket
Flight canceled at least 14 days before takeoff No Yes
The flight was canceled due to extraordinary circumstances No Yes
The flight was canceled by the decision of the authorities No Yes (Changing the date will consider each country's policy restrictions)
Voluntary cancellation made by passengers No No

Passengers can change the travel date by up to 4 hours before take-off, respecting the terms and conditions of the purchased package.

Blue Air Wallet

The Blue Air Electronic Wallet is created based on the email address provided at the time of booking. Just access this page and use the email address provided at the time of booking. If this is your first login to Blue Air website, you will need to enter your email address and access the password recovery feature. A temporary password will be created for you.

For the situation in which the Electronic Blue Air Wallet did not appear automatically in your account, please send us an e-mail at [email protected]

Nothing easier! All you have to do is log in to the Blue Air website and in the payment step you will have the option to pay with your e-wallet.

The Electronic Blue Air wallet will be created based on the email address provided at the time of booking. If the email address has been used consistently, the amounts will be in a single Blue Air Wallet.

YES, all vouchers that you already have and for which you used the same contact email address will be automatically migrated to a single wallet.

No, this feature is not currently implemented in the new booking system. We are working hard to make it available to passengers in the following weeks.

YES, tickets and services can be purchased for other travelers as well.

Upon request, the full amount of the reservation can be refunded in cash to the payment method used to purchase the ticket.

Please note: Due to the high volume of incidents in the COVID-19 crisis, cash refunds can take more than 10 weeks.

Yes, you will be able to use several payment methods as soon as possible. For the time being, payments can be made using a single payment method of your choice - wallet or debit/credit card.

Passenger support

In the context of the current situation, we receive a high volume of requests, the processing time being automatically longer than normal, both by phone and in writing.

Thank you in advance for your understanding and we assure you that we strive for each passenger to receive a response to their requests.

 Sanitary Safety Measures

According with Order no. 984/829/2020 issued by the Ministry of Health and the Ministry of Transport and with the Aviation Safety Protocol, in the context of the COVID-19 epidemic, issued by EASA, Blue Air introduces additional protection and prevention measures for its passengers.


From trip planning to boarding:

1. We recommend that you check in and purchase services online, such as payment for extra luggage and priority boarding.

2. Consult and observe all health protection instructions published by Blue Air.

3. If you experience symptoms of respiratory illness on the day of travel, request a rescheduling of the flight, based on a medical opinion.

4. Prepare a sufficient number of masks for the entire duration of the trip, as well as the necessary disinfectant.

5. Arrive at the airport at least 3 hours before the scheduled departure time.

6. Companions are not allowed to enter the airport, except in cases of special assistance, inserted in the reservation (eg wheelchair, unaccompanied minor, etc.).

7. Keep a minimum distance of 1.5 m from other passengers.

8. Wear a face mask, applied correctly over the nose, mouth and chin.

9. Replace the protective mask every 4 hours, or when it gets wet or dirty.

Throughout the flight and during landing:

1. The protective mask, applied correctly over the nose, mouth and chin, is mandatory throughout the flight. Remove the mask only for serving drinks and food.

2. Replace the protective mask every 4 hours, or when it gets wet or dirty. Throw the used one in a closed trash can or hand it to the cabin crew in a bad air bag.

3. Avoid traveling in the passenger compartment. Tail formation in toilets is not allowed.

4. Disinfect your hands frequently with an alcohol-based product, or wash with soap and water, especially before eating or drinking or after going to the bathroom.

5. Avoid approaching anyone who has signs or symptoms of respiratory infections.

6. If you have a fever, cough or difficulty breathing, inform the cabin crew.

7. Avoid touching your eyes, nose and mouth.

8. Minimize contact with aircraft surfaces. Avoid using air nozzles on board.

9. When you cough and sneeze, cover your mouth and nose with your elbow flexed. If you use a napkin, immediately throw it in a closed trash can or hand it to the cabin crew in a bad air bag.

10. On-board service consists only of prepackaged products. When you buy products on board, as much as possible, make the payment with the card.

11. Do not form queues at landing. Stay seated until the aisle is cleared in your area.

12. The aircraft is disinfected daily by nebulization and is equipped with HEPA filters, which capture 99.97% of the microbes from the filtered air.

From landing to departure from the airport:

1. Wearing a face mask, applied over the nose and mouth, is mandatory.

2. Keep a minimum distance of 1.5 m from other passengers, including the luggage compartment.

Fly safe!

Blue Air has implemented robust health safety protocols on board its aircraft. Blue Air was the first and only airline in Romania whose aircraft were subjected daily to the nebulization process, using substances that sterilize the entire space in which they are distributed. This modern process of sterilization and disinfection will be maintained indefinitely.

In addition, Blue Air aircraft are equipped with HEPA air filters, which capture over 99.97% of airborne microbes from the filtered air, and passengers are provided with alcohol and disinfectant gel wipes.

Thank you for choosing to fly with Blue Air and comply with health safety measures.

We wish you a pleasant flight and clear skies!


The Blue Air team