COVID-19 | Operational Details and FAQ

COVID-19 Testing Partners

Need a COVID-19 PCR test for your trip or simply looking to confirm you are COVID-19 free?
As a Blue Air customer, you can take a COVID-19 test with a special discounts.
Follow the link to schedule COVID-19 test at one of our partners,
benefit from better price and travel to your next destination without any worries:

Latest travel restrictions

In the context of the COVID pandemic, we do our best to offer to all Blue Air passengers resources and information on travel restrictions and conditions in Europe, so you can plan your next trip with peace of mind. Check the map to see the requirements for each country that we fly to:

Travel useful links

In the context of the COVID pandemic, we do our best to offer to all BLUE AIR passengers resources and information on travel restrictions and conditions in Europe. In the list below you can find informations and links to the forms (Passenger Locator Forms) for each country to which we operate flights. These documents must be filled in before the flight according to the local authorities and the Foreign Ministries of each state. Completing the forms is mandatory in order to be able to embark for the respective countries.

You can visit the official website of the European Union on travel restrictions, as well as the IATA website

Due to the unpredictability of the COVID-19 pandemic at European level, please always check the travel restrictions and conditions with the authorities of the country you are traveling to and on the website of the Romanian Ministry of Foreign Affairs: https://mae.ro/

 Cancelled flights and refunds

In the actual context of the COVID pandemic, we do our best to be with all BLUE AIR passengers. We understand the situation and dissatisfaction with flight cancellations and changes, so we are constantly updating the list of frequently asked questions, providing helpful answers for you.

However, due to the unpredictability of the COVID-19 pandemic at European level, there is still a risk of short-term cancellations.

As a result of the decision of the authorities to extend the national alert status and to ban all flights to / from countries not in the "Green Zone" mentioned in the list issued by CNSU, flights planned by Blue Air and in direct connection with these changes are in conitnuare affected.

If your flight has been canceled at the last minute or with a short notice due to flight restrictions imposed by the Government and you have booked the flight through Blue Air (Customer Service or www.flyblueair.com), the following procedures apply:

✔ Free Rebooking

You can change the flight date on the same route, free of charge, by accessing the official Blue Air page in the Status section Reservation.

✔ Blue Wallet

If you have not changed your flight date, it can be credited instantly to Blue Air Wallet in the Booking Status.

The amounts in the Blue Air wallet can be used for future purchases of Blue Air products.

✔ Reimbursment

Upon request, the full amount of the reservation can be refunded in cash to the payment method used to purchase the ticket.

Please note: Due to the high volume of incidents in the COVID-19 crisis, cash refunds can take more than 12 weeks.

The fastest way to recover your amount is to refund the amount in Blue Wallet and you can reuse it on other flights. Blue Air has already launched new routes both domestic and international at very competitive prices that you can find on our website.

✔ Passengers affected by cancellations in the past

An individual Blue Air wallet has been created for all canceled flight reservations. This is a new feature that allows you to use the amounts to purchase Blue Air products in the future, much easier and more transparent, directly on the Blue Air website.

You will be informed about access to the wallet via the e-mail provided in the booking form.

Your individual Blue Air e-wallet can be viewed immediately after its creation, following the steps indicated in the email indicated at the time of booking.

Blue Air sends written notifications to customers regarding the cancellation / modification of flights. Notifications are sent using the data recorded in the system (email and phone number) at the time of purchase of the travel ticket. Please make sure that the data you provide at the time of ticket purchase is correct and complete.

If you are not the person who made the reservation, please contact the person who made the reservation for you to receive all the necessary details.

If the booking was made through a travel agency, please contact them directly for more information.

Blue Air complies with national and international laws and regulations; Blue Air will not be obliged to pay compensation if the cancellation is caused by extraordinary circumstances, which could not have been avoided, even if all reasonable measures had been taken.

Compensation due to EC261 Changing the travel date or refunding the ticket
Flight canceled at least 14 days before takeoff No Yes
The flight was canceled due to extraordinary circumstances No Yes
The flight was canceled by the decision of the authorities No Yes (Changing the date will consider each country's policy restrictions)
Voluntary cancellation made by passengers No No

Passengers can change the travel date by up to 4 hours before take-off, respecting the terms and conditions of the purchased package.

Blue Air Wallet

The Blue Air Electronic Wallet is created based on the email address provided at the time of booking. Just access this page and use the email address provided at the time of booking. If this is your first login to Blue Air website, you will need to enter your email address and access the password recovery feature. A temporary password will be created for you.

For the situation in which the Electronic Blue Air Wallet did not appear automatically in your account, please send us an e-mail at [email protected]

Nothing easier! All you have to do is log in to the Blue Air website and in the payment step you will have the option to pay with your e-wallet.

The Electronic Blue Air wallet will be created based on the email address provided at the time of booking. If the email address has been used consistently, the amounts will be in a single Blue Air Wallet.

YES, all vouchers that you already have and for which you used the same contact email address will be automatically migrated to a single wallet.

No, this feature is not currently implemented in the new booking system. We are working hard to make it available to passengers in the following weeks.

YES, tickets and services can be purchased for other travelers as well.

In case the amounts have been received in Blue Air Wallet, following a request, or after following the necessary steps of the refund procedure in Blue Air Wallet or in case you have partially used the credit loaded in Blue Air Wallet, we remind you that according to art. XIV of the Blue Air Travel Conditions, you can not withdraw your decision and you can not request the refund by another payment method.

If you have received a refund in the form of a voucher/Blue Air Wallet, but have not requested this method of refund, please contact the Customer Support Department in writing by filling in the form available on the Blue Air website.

Yes, you will be able to use several payment methods as soon as possible. For the time being, payments can be made using a single payment method of your choice - wallet or debit/credit card.

Passenger support

In the context of the current situation, we receive a high volume of requests, the processing time being automatically longer than normal, both by phone and in writing.

Thank you in advance for your understanding and we assure you that we strive for each passenger to receive a response to their requests.

 Sanitary Safety Measures

According with Order no. 984/829/2020 issued by the Ministry of Health and the Ministry of Transport and with the Aviation Safety Protocol, in the context of the COVID-19 epidemic, issued by EASA, Blue Air introduces additional protection and prevention measures for its passengers.


From trip planning to boarding:

1. We recommend that you check in and purchase services online, such as payment for extra luggage and priority boarding.

2. Consult and observe all health protection instructions published by Blue Air.

3. If you experience symptoms of respiratory illness on the day of travel, request a rescheduling of the flight, based on a medical opinion.

4. Prepare a sufficient number of masks for the entire duration of the trip, as well as the necessary disinfectant.

5. Arrive at the airport at least 3 hours before the scheduled departure time.

6. Companions are not allowed to enter the airport, except in cases of special assistance, inserted in the reservation (eg wheelchair, unaccompanied minor, etc.).

7. Keep a minimum distance of 1.5 m from other passengers.

8. Wear a face mask, applied correctly over the nose, mouth and chin.

9. Replace the protective mask every 4 hours, or when it gets wet or dirty.

Throughout the flight and during landing:

1. The protective mask, applied correctly over the nose, mouth and chin, is mandatory throughout the flight. Remove the mask only for serving drinks and food.

2. Replace the protective mask every 4 hours, or when it gets wet or dirty. Throw the used one in a closed trash can or hand it to the cabin crew in a bad air bag.

3. Avoid traveling in the passenger compartment. Tail formation in toilets is not allowed.

4. Disinfect your hands frequently with an alcohol-based product, or wash with soap and water, especially before eating or drinking or after going to the bathroom.

5. Avoid approaching anyone who has signs or symptoms of respiratory infections.

6. If you have a fever, cough or difficulty breathing, inform the cabin crew.

7. Avoid touching your eyes, nose and mouth.

8. Minimize contact with aircraft surfaces. Avoid using air nozzles on board.

9. When you cough and sneeze, cover your mouth and nose with your elbow flexed. If you use a napkin, immediately throw it in a closed trash can or hand it to the cabin crew in a bad air bag.

10. On-board service consists only of prepackaged products. When you buy products on board, as much as possible, make the payment with the card.

11. Do not form queues at landing. Stay seated until the aisle is cleared in your area.

12. The aircraft is disinfected daily by nebulization and is equipped with HEPA filters, which capture 99.97% of the microbes from the filtered air.

From landing to departure from the airport:

1. Wearing a face mask, applied over the nose and mouth, is mandatory.

2. Keep a minimum distance of 1.5 m from other passengers, including the luggage compartment.

Fly safe!

Blue Air has implemented robust health safety protocols on board its aircraft. Blue Air was the first and only airline in Romania whose aircraft were subjected daily to the nebulization process, using substances that sterilize the entire space in which they are distributed. This modern process of sterilization and disinfection will be maintained indefinitely.

In addition, Blue Air aircraft are equipped with HEPA air filters, which capture over 99.97% of airborne microbes from the filtered air, and passengers are provided with alcohol and disinfectant gel wipes.

Thank you for choosing to fly with Blue Air and comply with health safety measures.

We wish you a pleasant flight and clear skies!


The Blue Air team

COVID-19 Testing Partners

Need a COVID-19 PCR test for your trip or simply looking to confirm you are COVID-19 free?
As a Blue Air customer, you can take a COVID-19 test with a special discounts.
Follow the link to schedule COVID-19 test at one of our partners,
benefit from better price and travel to your next destination without any worries: