This complicated period we are going through has brought a lot of uncertainty and frequent changes in flight schedules, as well as the cancellation of many flights, due to the different types of restrictions imposed by the countries we fly to.
These changes have led us to think of different ways to be with Blue Air passengers. Since the end of last year, on Monday, we introduced the measure of offering one free change * of travel dates for those who book a flight during this complicated period.
We will continue to offer this solution until the end of 2021, for those who choose to fly with Blue Air, so that all those who start preparing for a holiday in 2021 can be reassured if the restriction period is extended.
* one free change of travel date involves the elimination of the change fee; however, differences in tariff class may occur.
In the last year, since the beginning of the pandemic, we have done everything possible to be with all BLUE AIR passengers. We understand the situation and the grievances related to the cancellation and changes of flights, so we are looking for solutions to support Blue Air passengers: in addition to extending the measure of free change of travel data, we have made available to those affected by flight cancellation the money spent in the Blue Air Wallet, so that it can be used easily and quickly.
The amounts in the Blue Air Wallet can be used for future purchases of Blue Air products. This is the fastest way to get your money back. In addition, you can change the flight date on the same flight itinerary, free of charge. Find out more details on how to use the Blue Air Wallet and find out more about how to refund Blue Air flights in the pandemic context on our dedicated page.
Blue Air takes care of you so you can have a carefree trip. Your flight will happen in complete safety, because we have taken all the sanitary safety measures on board - the aircraft are disinfected daily by nebulization and are equipped with HEPA filters, which capture 99.97% of the microbes from the filtered air, the sanitary rules being observed carefully during embarkation and disembarkation operations; on-board service consists only of prepackaged products; we encourage card payment for products purchased on board as much as possible. We call on our passengers to respect the rules of social distance both before the flight and after leaving the airplane, to wear a mask throughout the flight, but also before and after the flight.
Thank you for choosing to fly with Blue Air and comply with health safety measures.
We wish you a pleasant flight and clear skies!
The Blue Air team