Payment policy

In the case of travel tickets purchased through Business-to-Customer distribution channels (Blue Air website, Blue Air mobile application, Blue Air call center or Blue Air ticketing offices), their payment can be made by:

  1. Bank card;
  2. Bank transfer;
  3. Cash deposit;
  4. Blue Air Wallet.

 

If the passenger chooses to pay by bank card, the payments must be authorized by the cardholder mentioned in the reservation. The air carrier reserves the right to cancel the reservation, without prior notice, if it has reasonable grounds to consider that the passenger or cardholder are involved in any type of fraudulent activity or acts contrary to the contractual relationship, good faith or the law. Such suspicion can start from the following situations:

  1. the information provided for making the reservation is erroneous, false, inappropriate, misleading, contradictory or related to fraudulent behavior;
  2. there have been several attempts to make the payment, contradictory data being introduced;
  3. the passenger did not provide, when requested based on a security check, the contact details of the cardholder;
  4. the cardholder has not authorized the payment and claims that the reservation was made fraudulently;
  5. the cardholder or the passenger have engaged in fraudulent activities in the past or have requested certain fraudulent refunds;
  6. the cardholder or the passenger use the B2C distribution channels in a manner that Blue Air reasonably considers to be an abuse of the contractual relationship, good faith or the law;
  7. the cardholder or the passenger infringes the copyrights, patents, trademarks, trade secrets or other intellectual property or confidentiality rights of the air carrier;
  8. the cardholder or the passenger act in a defamatory, threatening manner or offer Blue Air products and services, directly or indirectly, in an impermissible manner;
  9. the cardholder or the passenger use what Blue Air reasonably considers to be potentially fraudulent funds;
  10. the cardholder or the passenger use the B2C distribution channels, in a manner that may give rise to complaints, litigation, chargebacks, fees, fines or other liabilities that could affect the air carrier;
  11. the cardholder or the passenger facilitates any viruses or other programming routines that may damage, interfere with, intercept or expropriate any data, information or systems of the air carrier;
  12. the cardholder or the passenger use any automated device or manual process in order to monitor, copy, manipulate, modify or corrupt the security and functionality of the air carrier systems or B2C distribution channels;
  13. the cardholder or the passenger act or fail to act in a manner that may cause loss to Blue Air or any third party.

 

Passengers can pay for the purchased services using a Visa, MasterCard or Maestro card, at which point they will be redirected to TwisPay, PayOne and/or Safecharge/Nuvei in order to ensure the secure payment processing. Payment can be made in RON, EUR, GBP, USD, DKK and SEK.

 

If the passenger chooses to pay by bank transfer, the reservation will remain valid for 72 (seventy-two) hours, period of time in which the passenger must ensure that the bank transfer will be processed by the bank, the money reaching Blue Air’s accounts open at:

CITI BANK ROMANIA 

145 Calea Victoriei, Bucharest, Romania              

BIC / SWIFT: CITIROBU

IBAN (EUR): RO97CITI0000000824689245

IBAN (RON): RO75CITI0000000824689253

 

If the passenger chooses to pay by cash deposit, the reservation will remain valid for 72 (seventy-two) hours, period of time in which the passenger must ensure that he/she makes the cash deposit at any branch of our approved partner – BRD GROUP SOCIETE GENERALE, using the following details:

BRD GROUP SOCIETE GENERALE

BIC / SWIFT: BRDEROBU

IBAN (EUR): RO74BRDE445SV70335314450 

IBAN (RON): RO38BRDE445SV70335064450

 

The bank transfer or the cash deposit must be made in accordance with the instructions received by the passenger in the e-mail confirming the reservation. In order for these two payment methods to be available, the reservation must be made either in RON or EUR and at least 7 (seven) days before the travel date. The payment order certifying the payment must contain the reservation code as the payment reference. Blue Air is not responsible for erroneously deposited / transferred amounts.

 

If the passenger chooses to pay by using the amount available in the Blue Air Wallet, such passenger must first login into their account and select, in the last step of the reservation process, the use of the credit available in the Blue Air Wallet. If the amount of credit available in the Blue Air Wallet is not sufficient to cover the purchase of the desired products and services, the difference shall be covered by bank card payment also in the last step of the purchase process, directly on the Company’s website.

 

After confirming the payment to Blue Air, the passenger will receive the tickets on the e-mail address communicated in the reservation, within 48 (forty-eight) hours.

 

In the case of travel tickets purchased through Business-to-Business distribution channels (B2B portal, API or authorized aggregators), their payment can be made by:

  1. Bank card;
  2. Other payment methods exceptionally agreed between the parties.

 

The air carrier reserves the right to refuse payment, without prior notice, if it has reasonable grounds to believe that the Agent is involved in any fraudulent activity or acts contrary to the contractual relationship, good faith or the law. Such suspicion can start from the following situations:

  1. the information provided for making the reservation is erroneous, false, inappropriate, misleading, contradictory or related to fraudulent behaviour;
  2. there have been several attempts to make the payment, contradictory data being introduced;
  3. the Agent did not provide, when requested based on a security check, the necessary information concerning him or the passenger;
  4. the Agent has engaged in fraudulent activities in the past or has requested certain fraudulent refunds;
  5. the Agent uses the B2B distribution channels in a manner that Blue Air reasonably considers to be an abuse of the contractual relationship, good faith or the law;
  6. the Agent infringes the copyrights, patents, trademarks, trade secrets or other intellectual property or confidentiality rights of the air carrier;
  7. the Agent acts in a defamatory, threatening manner or offers Blue Air products and services, directly or indirectly, in an impermissible manner;
  8. the Agent presents himself as part of or acting in the name and on behalf of Blue Air;
  9. the Agent uses what Blue Air reasonably considers to be potentially fraudulent funds;
  10. the Agent uses the B2B distribution channels, in a manner that may give rise to complaints, litigation, chargebacks, fees, fines or other liabilities that could affect the air carrier;
  11. the Agent facilitates any viruses or other programming routines that may damage, interfere with, intercept or expropriate any data, information or systems of the air carrier;
  12. the Agent uses any automated device or manual process in order to monitor, copy, manipulate, modify or corrupt the security and functionality of the air carrier systems or B2B distribution channels;
  13. the Agent acts or fails to act in a manner that may cause loss to Blue Air or any third party.

 

Agents can pay for the services purchased in the B2B portal, using a Visa, MasterCard or Maestro card and payment can be made in RON, EUR, GBP, USD, DKK and SEK. Payment methods and currencies in the API channel may be limited.

 

Blue Air reserves the right to refuse payments by credit cards issued on behalf of the Agent or on behalf of a person authorized to act on behalf of the Agent, in cases where they have not been previously authorized by Blue Air. Such authorization shall be requested by e-mail to [email protected].

 

Blue Air reserves the right to apply payment processing fees if credit cards issued on behalf of the Agent or on behalf of a person authorized to act on behalf of the Agent are used.

 

Blue Air can offer Agents the ability to use alternative payment methods at no extra cost, such as pre-paid deposits via bank transfer in Blue Air’s accounts mentioned above.

 

Additionally, as communicated during the registration process or in the Newsletter page, Blue Air can offer Agents special conditions in order to manage, change or pay for bookings made via the B2B portal.

 

Blue Air reserves the right to remove the Agent’s ticketing authority or its access to the Business-to-Business distribution channels if Agent does not comply with Blue Air’s Payment Policy, Travel Conditions and/or any other agreements concluded between the parties.