Get special assistance
- If you have a disability or reduced mobility
We help people with disabilities in accordance with Regulation (EC) no 1107/2006 of the European Parliament and of the Council of 5 July 2006 concerning the rights of disabled persons and persons with reduced mobility when traveling by air.
Given our principle of social inclusion and non-discriminatory treatment, we will meet your special needs without charging extra fees. Please notify us of your need for special assistance at least 48 hours before the published departure time. Remember to notify us of your need for assistance on the return flight too! If you're assisted by an accompanying person, we'll make every effort to seat that person beside you. If needed, our flight attendants will help you to reach the toilet facilities.
- Mobility equipment
You are welcome to travel with up to two pieces of mobility equipment, including electric wheelchairs. You'll need to notify us at least 48 hours before departure time. The transportation of equipment is subject to the limitations of space on board the aircraft, as well as to relevant legislation concerning dangerous goods.
- Assistance dogs
If you have a recognized assistance dog, we're happy to accommodate him or her in the flight cabin for no extra fee. Please note that you will need to present valid documents and give us notification at least 48 hours before departure time. It is your obligation to comply with the national laws of your destination country, and with applicable internal rules on the transport of assistance dogs on board the aircraft.
- A friendly team trained to help
We guarantee that all Blue Air employees providing direct assistance to passengers with a disability or reduced mobility are trained in how to meet your needs.
Refusal of carriage
Blue Air may have to refuse boarding and transport of a person with disability or reduced mobility in order to comply with safety requirements established by international, community or national law. We are obliged to meet the safety requirements established by the authority that issued the air operator's certificate. Alternatively, our company may have to refuse boarding if the size of the aircraft or its doors makes embarkation or carriage physically impossible. In the event of refusal, Blue Air, through its agents, will make reasonable efforts to propose an acceptable alternative. Given refusal, you have the right to reimbursement or re-routing. Blue Air will inform you of the reasons for refusal, responding in writing within 5 working days of the request.